My product is damaged. What can I do?
If you receive products that are damaged or faulty, we will happily organise an exchange for you.
You must return damaged/faulty goods within 14 days of receipt.
In the event that you receive a defective or damaged product, we will despatch you a replacement item (subject to availability) once we receive the return, at our cost.
Please Note: All products that are found to be non-defective or non-faulty, the Customer shall bear the delivery costs.
How to Submit a Product Damaged Complaint
You can directly submit your product complaint from your Zacopa Account:
My Account > Submit Product Complaint