Your position: Home > Help Center > Contact Us

Contact Us

Have a question? We can help you find an answer.
We encourage you to view the Q & A below first.
Perhaps you can find the information you are looking for.
i
Q:
A:
Are your perfumes trully original?
Yes, they are. We only sell 100% original and brand new perfumes. You can view our Authenticity Policy for more info.
 
ii
Q:
A:
Is it safe to make payment on your eshop?
Yes, it is. Zacopa uses iPay88, our appointed secure payment gateway, to process your payments. All credit card/banking information passed between Zacopa and iPay88 are automatically encrypted using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (the highest level commercially available). The little 'padlock' icon on your browser confirms this. At no time is your credit card/banking information stored on our servers.
 
iii
Q:
A:
When will I receive my order?
West Malaysia: 3 – 5 working days
East Malaysia: 4 – 7 working days
 
iv
Q:
A:
Do I have to pay shipping fees?
FREE Shipping when you spend RM80 and above on items sold by Zacopa.
 
v
Q:
A:
How can I track my order and shipping status?
You can track your order and shipping from your Zacopa Account.
 
ZACOPA DOTCOM SDN. BHD.
11 & 11A, Lorong BLM 1/4,
Bandar Laguna Merbok,
08000 Sungai Petani,
Kedah.
View with Google Maps

Customer Care
Support is Available from:
9:00 am to 5:00 pm
Mondays to Fridays
(except on Public Holidays)
Our Lunch Time : 12:00pm – 1:00pm

 : care@zacopa.my
 : 04-444 6788

Suggest a Product If you know an extraordinary product we should consider providing,let us know! Use this Product Suggestion Form.